FAQ

<body topmargin=0 leftmargin=0 marginheight=0 marginwidth=0> <table cellpadding=0 cellspacing=0 border=0><tr> <td valign="top" colspan=2 height=90 BGCOLOR="#000000" TEXT="#F7F7FF" bgproperties="fixed" background="043005a0dvldtc.jpg"> <div> <FONT SIZE="5" COLOR="#FFCC00" FACE="Arial" ><B>Covenant Contract Service   </B></FONT><FONT SIZE="1" COLOR="#0099FF" FACE="Arial" > </FONT><A HREF="id17.htm" TARGET="_top" TITLE="About CCS page 1"><U>About CCS page 1</U></A>   |   <A HREF="id34.htm" TARGET="_top" TITLE="About CCS page2 "><U>About CCS page2 </U></A>   |   <A HREF="id18.htm" TARGET="_top" TITLE="Home Base Service Area"><U>Home Base & Service Area</U></A>   |   <B>FAQ</B>   |   <A HREF="id20.htm" TARGET="_top" TITLE="Contact Us"><U>Contact Us</U></A>   |   <A HREF="id45.htm" TARGET="_top" TITLE="Web Site Building Hosting Service"><U>Web Site Building & Hosting Service</U></A>   |   <A HREF="id21.htm" TARGET="_top" TITLE="Reference Letter 1"><U>Reference Letter 1</U></A>   |   <A HREF="id35.htm" TARGET="_top" TITLE="Reference Letter 2 "><U>Reference Letter 2 </U></A>   |   <A HREF="id48.htm" TARGET="_top" TITLE="Reference Letter 3"><U>Reference Letter 3</U></A>   |   <A HREF="id49.htm" TARGET="_top" TITLE="Reference Letter 4"><U>Reference Letter 4</U></A>   |   <A HREF="id50.htm" TARGET="_top" TITLE="Reference Letter 5"><U>Reference Letter 5</U></A>   |   <A HREF="id52.htm" TARGET="_top" TITLE="Reference Letter 6"><U>Reference Letter 6</U></A>   |   <A HREF="id55.htm" TARGET="_top" TITLE="Reference Letter 7"><U>Reference Letter 7</U></A>   |   <A HREF="id56.htm" TARGET="_top" TITLE="Reference Letter 8"><U>Reference Letter 8</U></A>   |   <A HREF="id57.htm" TARGET="_top" TITLE="Reference Letter 9"><U>Reference Letter 9</U></A>   |   <A HREF="id58.htm" TARGET="_top" TITLE="Reference Letter 10"><U>Reference Letter 10</U></A>   |   <A HREF="id53.htm" TARGET="_top" TITLE="Liability Insurance Coverage"><U>Liability Insurance Coverage</U></A>   |   <A HREF="id43.htm" TARGET="_top" TITLE="Cost Estimate Info"><U>Cost Estimate Info</U></A>   |   <A HREF="id44.htm" TARGET="_top" TITLE="Warranty Statement"><U>Warranty Statement</U></A>   |   <A HREF="id22.htm" TARGET="_top" TITLE="Services and Project Categories"><U>Services and  Project Categories</U></A></div> <div> </div> </td> </tr><tr> <td valign="top" width=190 BGCOLOR="#FFCC00" TEXT="#080000"> <div> Now I will be taking some questions, please speak up the rapids are a little noisy.</div> <div>   <A HREF="id20.htm" TARGET="_top" TITLE="Contact Us"><U><IMG SRC="1ea84b70.jpg" border=0 width="132" height="183" ALIGN="BOTTOM" HSPACE="0" VSPACE="0"></U></A></div> <div> <A HREF="id20.htm" TARGET="_top" TITLE="Contact Us"><U><B>Click here next page</B></U></A></div> <div> or  <A HREF="index.htm" TARGET="_top" TITLE=" Covenant Contract Service"><U><B>Home </B></U></A>to return</div> </td> <td valign="top" height=390 BGCOLOR="#FFCC00" TEXT="#080000"> <div> FAQ</div> <div> <B>FAQ #1     What does kayaking have to do with home remodeling?</B></div> <div> Answer:     Nothing, really. Just wanted to tell my sister in Long Beach, that she too can be a great kayaker, it's all in the wrist. </div> <bR> <div> <B>Question: What are the limits of your ability in taking on projects that you can handle well?</B></div> <div> Answer:     In the search for the right contractor, there are usually three things to be balanced out,  the contractor's knowledge  </div> <div>                  and experience,  the overall project cost, and the contractor's availability to fit into the desired customer schedule.</div> <div>                  I will not take on a project that I can't do well, my costing is MORE than reasonable, and I will try to fit into your </div> <div>                  schedule, instead of the other way around.  Contact me and we will discuss all of these issues, completely.</div> <bR> <div> <B>Question: How do I know that you can be trusted to do well, and will follow through with your promise.</B></div> <div> Answer:     Trust is a difficult thing to come by.  It has to be earned and should be withheld until proven.  The best way I have to</div> <div>                  encourage you to give me a chance is by the reference letters from past customers.  The letters speak about my</div> <div>                  my ability to be trusted to perform well. The photo's too, help; but follow your instincts when contacting me, and</div> <div>                  depend on your abaility to be a good judge of <B>Character</B>, that is exactly what I must do, to be safe.</div> <bR> <div> <B>Question: </B><B>What is the normal proceedure during followup with an inquiry or bid request?</B></div> <div> Answer:     First there is phone contact, or an e-mail sent. It is best to create written records of all requests for service.</div> <div>                  A written format, listing all desired services to be performed, along with fixtures, and materials needed to be                </div> <div>                  purchased, etc.  Cost estimates can be verbal, but prior to any work start,  a written format is submitted, with all </div> <div>                  necessary materials, labor, misc.exp. items, time schedule, and payment draw requirements and project cost totals,</div> <div>                  is agreed to, and signed by both parties.  Refer to, and Click on <B>"</B><A HREF="id43.htm" TARGET="_top" TITLE="Cost Estimate Info"><U><B>Cost Estimate Info</B></U></A><B>" </B>to view a copy of</div> <div>                 our Invoice Format.  Detail is necessary in both building, and in record keeping.   </div> <bR> <div> <B>Question: Do you guarantee the results of your work?</B></div> <div> Answer:     Yes.  All the work performed is guaranteed to be in accordance with all existing codes that may apply; and will</div> <div>                   offer a suitable performance limited only by the mfg. warranty of the materials used, to be in compliance with the </div> <div>                   applied application and origional intended use of the product.  In other words, we will make recomendations about</div> <div>                   materials that may be best suited for the project, but we make no warranties for these materials, on behalf of the </div> <div>                   material manufacture. We will assure you that each material item will be fabracated, prepared, and installed in a                 </div> <div>                   manner that agree's with the material mfg. reconmendation. The period of this warranty is One (1) year, beginning</div> <div>                   from the date of completed instalation, or project completion date.  If the project application is high risk of future</div> <div>                   premature failure, the homeowner will  proceed at his/her own risk with no warranty.  However, in this case,</div> <div>                   the homeowner will be advised about this possible condition in advance, and be given the option to choose a</div> <div>                   different course of action, which normally involves a higher project cost. ALL such notices will be issued in writing,</div> <div>                   and will attest to the risk transfer to the homeowner. The term "NO Warranty" will appear on such notices.</div> <div>                   A copy of the Warranty statement is also listed in the <B>"</B><A HREF="id44.htm" TARGET="_top" TITLE="Warranty Statement"><U><B>Warranty Statement</B></U></A><B>"</B> section.</div> <bR> <div> <B>Question: How far will you consider extending your service area for a specific project?</B></div> <div> Answer:     Normally, we will try to stay with an hour's drive or so. But, if the project is large enough, and the customer is willing</div> <div>                   to pay for a little extra expense, we will come long distances, and stay in that area overnite, until the project is </div> <div>                   completed.  We sometimes travel with an R/V, and park on the project site, or can make arrangements to stay</div> <div>                   in a local motel, at reasonable expense.  Overnite stays many times become necessary to justify cost expense, and</div> <div>                   will ensure a shorter project duration.</div> <bR> <div> <B>Question: What will the homeowner need to do, in order to help in the success of the project?</B></div> <div> Answer:     The key is effective communication from beginning to end. Good communication is the responsibility of BOTH</div> <div>                   parties. Things like confirming work schedules in advance. Maintaining access to the project site for all scheduled</div> <div>                   work periods. Discussing all boundries and rules that each party may desire to maintain. Understanding all the</div> <div>                   details of the financial arrangements in advance of work beginning. And above all, trying to have a good time</div> <div>                   along the way, and enjoy the adventure of the project. Courtesy and warm heartedness goes a long way in making</div> <div>                   the project experience enjoyable for all involved.  It is my goal in each case to invest more than good craftsmanship,</div> <div>                   and it is my hope, that when all is finished, and the money has been earned,  I will have also gained another friend.</div> <bR> <div> <B><U>Note</U></B><B>    -     </B><FONT SIZE="4" COLOR="#000000" FACE="Times New Roman" ><B>Direct</B><B> all other questions via E-mail to: </B></FONT><FONT SIZE="3" COLOR="#000000" FACE="Times New Roman" >                                             </FONT></div> <div> <FONT SIZE="3" COLOR="#000000" FACE="Times New Roman" >                          </FONT><B> </B><A HREF="mailto:chris@covenantcontract.com" TARGET="_top" TITLE="mailto:chris@covenantcontract.com"><U><B>mailto:chris@covenantcontract.com</B></U></A></div> <bR> <bR> </td> </tr></table></body>